Privacy Policy

Last Updated: February 2026

1. Introduction

Formlab Kenya ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and postal address provided through our contact forms, quote requests, or when engaging our services.
• Project Information: Details about your project requirements, property specifications, and design preferences.
• Technical Data: IP address, browser type, device information, and browsing patterns on our website.
• Communication Records: Copies of correspondence if you contact us via email, phone, or WhatsApp.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations
• Process and fulfil orders for our products and services
• Communicate with you about project updates and delivery schedules
• Improve our website, products, and customer service
• Send promotional materials (only with your consent)
• Comply with legal obligations

4. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to personal information.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted partners who assist us in operating our website, conducting our business, or serving you, provided they agree to keep this information confidential.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Formlab Kenya
Sameer Park, Mombasa Road, Syokimau, Nairobi
Email: info@formlab.co.ke
Phone: +254 (0) 770 334 555